Help Desk of NESESICO
Welcome to the nesesico’s help desk
We’re here to make your shopping experience smooth and stress-free. Whether you need help with an order, have a question about a product, or want to know more about our policies, this page is your one-stop support center.
Frequently Asked Questions ( FAQs)
What is nesesico
Nesesico is a Bangladesh-based e-commerce platform launched in 2025, dedicated to providing customers with a wide range of quality products that cater to everyday needs. Our curated collection includes tech accessories, fashion accessories, home goods, leather goods, and other essentials that enhance convenience, style, and comfort in daily life. With a focus on affordability, quality, and customer satisfaction, Nesesico offers a seamless online shopping experience backed by secure payment options, reliable delivery, and responsive customer service. Our mission is to make essential and lifestyle products accessible to everyone in Bangladesh, all from the comfort of their home. Whether you’re upgrading your gadgets, refreshing your wardrobe, enhancing your home, or looking for premium leather goods, Nesesico is your one-stop destination for all your basic needs and beyond.
How long does delivery take in
Delivery times vary depending on your location and the shipping method chosen at checkout. On average, deliveries within 2-4 days. International deliveries may take longer. You’ll be notified with an estimated delivery date during the checkout process.
How do I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track the progress of your shipment. Simply click the link provided in the email or visit our Order Tracking page and enter your order ID and email or phone number.
If you encounter any issues, feel free to contact our support team at [dropship@nesesico.com] for assistance.
What should I do if my order is delayed?
We understand that waiting for your order can be frustrating. If your order is delayed, please check the tracking link sent to your email. If there’s no update, or you suspect an issue, don’t hesitate to reach out to our support team at dropship@nesesico.com or via Live Chat on our site. We’ll be happy to investigate and resolve the issue as quickly as possible.
What payment methods do you accept
We accept a variety of payment methods for your convenience:
bKash
Nagad
Bank Transfer
Visa and MasterCard (Credit/Debit Cards)
Cash on Delivery (COD)
You can select your preferred payment option during checkout. All payment methods are secure and processed through trusted gateways.
Is my payment information secure?
Absolutely! We prioritize your security. All transactions on our site are processed using SSL encryption to ensure that your payment information is kept private and secure. We do not store any of your payment details, and all transactions are handled by secure third-party payment providers
How do I return a product?
We want you to be completely satisfied with your purchase. If you need to return an item, please follow these steps:
Request a Return: Visit our Returns and Refunds page and fill out the return request form with your order details.
Return Instructions: Once your return is approved, we will send you a return label and further instructions.
Send Back the Product: Pack the item securely in its original packaging and ship it to the address provided.
Please make sure the item is unused, in its original condition, and with all tags and packaging intact.
How long does it take to receive my refund?
Refunds are processed within [7-10 business days] after we receive the returned item. The refund will be issued to the original payment method. If you paid by Cash on Delivery, we will process your refund via bank transfer or other methods.
You’ll be notified via email once your refund is issued. If you have any concerns, feel free to contact us.
Which items are non-returnable?
To ensure safety and hygiene, certain items cannot be returned. These include:
Personal care products (e.g., cosmetics, skincare items)
Intimate apparel (e.g., lingerie, underwear)
Customized or personalized items
Please check the product description for any special return restrictions before purchasing
How do I reset my password?
If you’ve forgotten your password, simply click on the “Forgot Password” link on the login page. You’ll be asked to enter your registered email address, and we’ll send you a link to reset your password. Follow the instructions in the email to set a new password.
If you have trouble resetting your password, contact our support team at [dropship@nesesico.com], and we’ll assist you.
Can I change my shipping address after placing an order?
We process orders quickly, but if you need to change your shipping address, please contact us immediately. We will do our best to update the shipping information before your order is dispatched. However, once the order is shipped, we won’t be able to change the address.
If there’s an issue with the address after shipment, you’ll need to contact the delivery carrier to arrange for redelivery or return.
How is my personal information protected?
We take your privacy seriously. Your personal information, including payment details, is encrypted and stored securely. We comply with all relevant data protection regulations and will never share your personal information with third parties without your consent, except for necessary shipping and payment processing.
For full details on how we collect, use, and protect your data, please review our Privacy Policy.
2. Contact Our Support Team
Still need help? We’re here for you.
📧 Email Support: [dropship@nesesico.com]
📞 Phone/WhatsApp: [01611091267]
3. Track Your Order
4. Return & Refund Center
Need to return something? Start the process here:
Return
5. Policies & Guidelines
For more details on how we operate, please check out: