Return and Refund Policy for NESESICO
last updated 16 august 2025
At nesesico we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward return and refund policy to help resolve any issues. Please read our policy carefully for the most common queries and guidelines regarding returns and refunds.
1. Return Eligibility
You are eligible to return a product if:
The product is unused, unworn, and in its original packaging.
The product is returned within 2 days of delivery.
The product is not marked as non-returnable (e.g., perishable items, intimate apparel, customized goods, or items listed with “final sale” in the product description).
Please ensure that any tags, labels, or protective seals are intact.
2. Non-Returnable Items
Certain products are non-returnable for hygiene, safety, or policy reasons. These include:
Personal care items: Cosmetics, skincare, and health products.
Intimate apparel: Lingerie, underwear, and swimwear.
Customized/personalized products: Items with custom engravings, prints, or orders specifically made to your specifications.
Gift cards and downloadable products: These are non-returnable.
Check individual product descriptions for any exceptions to our return policy.
3. How to Return an Item
To initiate a return, follow these steps:
Request a Return: Go to the Returns Page on our website and complete the return request form. Include your order number, email address, and the reason for return.
Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and return shipping label (if applicable).
Ship the Item Back: Carefully package the product with its original packaging, labels, and any accessories included. Attach the provided return label and ship the item to the address specified in your RA email.
Please note that the customer is responsible for the cost of return shipping unless the item is defective or was sent in error.
or contact our support team
Email : dropship@nesesico.com
phone : 01611091267
4. Refund Processing
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within [7-10 business days]. You will receive a confirmation email once your refund has been processed.
Please note:
Shipping fees are non-refundable, except in cases where we made an error or the item was defective.
Cash on Delivery (COD) orders: If you paid by COD, we will process the refund via bank transfer or bKash, based on your preference.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, we recommend processing a return and placing a new order. If the item is returned in good condition, we’ll issue a full refund (as per the guidelines above).
Alternatively, if you’d like to process an exchange directly, please contact our customer service team at [dropship@nesesico.com] for assistance.
6. Damaged or Defective Items
If you received a damaged or defective product, we sincerely apologize for the inconvenience. Please follow these steps:
Contact Us Immediately: Notify our support team at [dropship@nesesico.com] within 48 hours of receiving the item. Include your order number, product details, and photos of the damaged or defective product.
Return Shipping: We will arrange for a free return shipping label for defective or damaged products. We’ll also send a replacement or issue a refund for your purchase, depending on your preference.
7. Late or Missing Refunds
If you haven’t received your refund after the stipulated time frame, please check the following:
Verify that the refund was issued to the correct payment method.
If you paid by credit card, please check with your bank or card provider for processing times.
Still have questions? Reach out to us at [dropship@nesesico.com], and we’ll investigate the issue promptly.
8. Order Cancellations
Orders can only be canceled if they haven’t been shipped. If you need to cancel an order, contact our support team at [dropship@nesesico.com] as soon as possible. Once an order is shipped, it’s subject to our Return Policy and cannot be canceled.
9. Refunds for Sales and Promotions
Items purchased during sales or promotions are subject to the same return and refund policy, unless otherwise stated. Discounts or promotional prices will be refunded at the price you paid during checkout. Items purchased on clearance or as part of a final sale cannot be returned or refunded.
10. Contact Information
If you have any questions about our Return and Refund Policy, or need assistance with a return, feel free to contact us:
Email: [dropship@nesesico.com]
Phone/WhatsApp: [+880-1611091267]